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Frequently Asked Questions (FAQ)

Beautee Queenz          Shipping        My Order

 

Product Care
            Item Availability

Beautee Queenz

Beautee Queenz Unleashed is a private subscription based Facebook Group where you can "unleash the next level of beautee in YOU!"

Membership is limited to those who pay a monthly fee in exchange for exclusive content, including: weekly live tutorials, pre-recorded how-to videos, discounts and sales, learn about new products FIRST,monthly Members Only Makeup Classes, and discounts on Services and Slay Academy offerings!

Join this exclusive, private, subscription based Facebook Group NOW and "Unleash the next level of beautee in YOU!!!" by clicking HERE.

Once your Subscriber Enrollment Form is processed you will receive an email from Lisa Pippen <notification@facebookmail.com and from csr.thebeauteeshoppe@gmail.com. Be sure to check the email that you use to access Facebook. If you provided the correct email address during sign up, the link in these emails will take you directly to the group.

If you subscribed directly through PayPal and did not complete the Subscriber Form click HERE to complete the form. Your information will be checked against our Subscriber list, once verified, you will receive the aforementioned emails.

If your payment is not yet due and you signed up using a:

Personal PayPal Account you can edit your subscription from within your account by going to Account> Payments> Automatic Payments>Manage Automatic Payments.  

Business PayPal Account you can edit your subscription from within your account by going to Account> Account Settings> Money, Banks, and Cards> Automatic Payments>Set Automatic Payments.  

Debit or Credit Card you will need to email csr.thebeauteeshoppe@gmail.com to cancel your subscription. You will need to resubscribe using your new card.

No problem. If you used your PayPal account to sign up, you can cancel your subscription from within your account. Otherwise, the link to unsubscribe is listed below. Once your paid month ends you'll automatically be removed from the Beautee Queenz Unleashed group.

If you change your mind feel free to reactivate your subscription.

CLICK HERE TO UNSUBSCRIBE.

If you were already in the group and your renewal payment was not successfully billed then your Subscription has been cancelled due to non-payment. You will need to Reactivate your Subscription via the Reactivation Form.

If you've verified that your renewal payment was successful please contact csr.thebeauteeshoppe@gmail.com.

Shipping

U.S. Postal Service First Class and Priority Mail packages may require more time to be delivered due to limited transportation availability as a result of the ongoing Coronavirus Disease (COVID-19) impacts to the United States. For specific residential service disruption information click here.

Yes we do! Our website will automatically calculate what it will cost us to ship your package via USPS. You will be responsible for any additional Customs, Duties, and Taxes associated with receiving your package once it reaches the destination country. For more information about Customs, Duties, and Taxes click here.

Please allow 7 - 10 business days for delivery, which includes 2 - 3 days for order processing for all orders regardless of shipping method selected.

If you chose standard shipping and provided a valid address*, you should expect to receive your order within 10 days. Typically we ship all orders received the following business day. On rare occasions shipping supply delays occur, but delivery never exceeds this window. Please also note that USPS delivery times are being impacted by COVID-19.

If you paid for expedited shipping , The USPS guarantees delivery of Priority Mail within 3 days and Express Mail within 1 day of receipt excluding Sunday. You should expect to receive your Express Mail order within 4 days, and your Priority mail order within 6 days including Sunday. Please also note that USPS delivery times are being impacted by COVID-19, thus they've added two days to Priority mail guarantees and one day to Express.

*If the address provided is listed as unavailable by USPS, we will contact you via email to obtain the correct address. Delays on your part to respond will delay shipment and delivery of your package.

If you haven't received shipment confirmation, immediately chat with us or email us csr.thebeauteeshoppe@gmail.com providing the order number and the correct shipping address.

If you've already received shipment confirmation and you have mail forwarding in place with USPS, no worries. They'll forward it to your new address.

If you've already received shipment confirmation and you do not have mail forwarding in place, cross your fingers and pray that its returned to sender. We'll let you know if it is returned and how much you can pay to reship it to the correct address.

Please note: we are not responsible for lost or stolen packages.

Once your package enters the USPS system we are no longer responsible for it. Only USPS can locate your package. If your package notes that it was delivered, only USPS can locate your package. You will need to request a Missing Mail Search.

If you paid an additional fee for Priority shipping, and USPS is unable to locate your package after the Missing Mail Search is complete, notify us by email at csr.thebeauteeshoppe@gmail.com, so that we can assist you with filing an insurance claim with USPS. This process may take up to one month to complete. 

My Order

All orders are final, so changes cannot be made. 

If the code will expire soon, and it is NOT an exclusive, recipient only code, share it with a friend. 

If the code never expires, save it and use it towards a future order. 

We only accept returns when an item has a manufacturer defect or was sent in error.  In such cases, we require that the item be returned.  We reserve the right to substitute Beautee Bucks for the ordered item if the  item is no longer available.

Product Care

To maintain the shape and integrity of your brushes, do NOT immerse brush in water, soak in water, or pull on bristles! Follow the below cleaning instructions to elongate the life span of your brushes:

Use a very mild soap - like Dove Liquid For Sensitive Skin - to cleanse the bristles of your brush ONLY.

Wet the bristles with warm to hot water. Never clean your brushes with cold water!

Squeeze a pea sized amount of soap directly onto the bristles.

Using light to medium pressure, gently rub the bristles on to the palm of your hand or on a brush mat until a lather forms. DO NOT RUB VIGOROUSLY - this will destroy the shape of the bristles.

GENTLY squeeze the bristles to remove the makeup and suds, lather, rinse, and repeat until brushes rinse clear of all makeup.

GENTLY squeeze excess water from the bristles and pat them on a clean dry towel.

Spray the bristles and handle with 99.9% isopropyl alcohol.

Lay your brush flat or upside down to dry.

Always store your lashes in a case to keep them clean and dry. To clean your lashes and remove old glue, be sure to first wash your hands with antibacterial soap. Then:

Use your fingers or a clean dry spoolie (mascara wand) to gently remove any old lash glue or debris from the lash band.

Use a lash cleaner like Precleanse from Dermalogica and water to gently cleanse each lash by massaging the mixture onto the lash. Use the spoolie to gently brush through the lashes.

With very low water pressure, rinse the lash with water.

Gently pat dry with a lent free paper towel.

Use a clean dry spoolie to gently reshape the lash.

Place lash in a lash case being sure to shape the band to the lash holder and leave case open to dry.

Item Availability

Our VIP Pre-Sales allow our VIP Customers to take advantage of deeply discounted prices on unreleased or limited quantity items by purchasing the items prior to their availability and/or placing a deposit on the items. 

That means that we do finalize our order with our manufacturer(s) until the Pre-Sale window closes.  At that time, our manufacturer begins production on our bulk order, and this can take up to four weeks to complete.  Once our order is complete, we typically receive notification that our order is preparing to ship within three days.  Within the next seven days we receive tracking information for our order.  

Once we receive our order, we review the items for quality, process all pre-sales, package, label, and ship to our VIP Customers.  This process can take up to three months!  Our VIP Customers receive email notifications informing them of the anticipated arrival of our order as well as when their orders are prepared to ship.  If you're waiting on a VIP order please search your email for notifications from csr.thebeauteeshoppe@gmail.com.  Your email provider may have sent them to spam.  If you have not received any please contact us at csr.thebeauteeshoppe@gmail.com ASAP.

We know how it feels to have your heart set on an item only to discover that it is on backorder, especially when its listed on a website. Like most businesses, we allow out of stock items to show on our site, so that customers can refer to the descriptive information for products that they already own and to ensure that potential customers are aware of the items in our product catalog.

The best way to ensure you don't miss an item when its restocked is to sign up for our email notifications.  We will notify you when items are added to our catalog, re-stocked, discounted, etc.  Sign up for our email notifications HERE. We will notify you of all of the aforementioned, and don't worry - we hate SPAM too, so there'll be NONE of that!